Appointments & Guests
Appointments are reserved exclusively for the client receiving services. Due to the intimate nature of our salon, additional guests and unsupervised children cannot be accommodated.
Arrival & Late Policy
Please arrive a few minutes before your scheduled appointment. A 15-minute grace period is provided for late arrivals. Arrivals exceeding 15 minutes may incur a $20 late fee and may need to be rescheduled depending on availability. If your appointment can no longer be accommodated, it will be treated as a same-day cancellation and your deposit will be forfeited.
Deposits
A non-refundable 50% deposit is required to secure all appointments. Deposits must be paid within 48 hours of booking or the appointment may be released. The remaining balance is due upon completion of your service.
Cancellations & Rescheduling
Appointments must be cancelled or rescheduled at least 24 hours in advance. Deposits may be transferred to a new appointment when the required notice is provided, provided the new appointment is scheduled within 7 days. Same-day cancellations, late rescheduling requests, and no-shows will result in the forfeiture of the deposit.
No-Shows
Missed appointments without prior notice will result in the forfeiture of your deposit. A client who has missed an appointment may be required to pay the outstanding balance of the missed appointment plus a new deposit before another appointment can be secured.
Salon Cancellations
If we need to reschedule your appointment, your deposit will be transferred to your new appointment. If we must cancel your appointment, your deposit will be fully refunded.
Services & Purchases
All salon services, hair extensions, products, and tools are non-refundable. Hair is not included with extension services. Extensions are available for purchase and must be requested in advance to allow adequate preparation.
Health & Safety
Please reschedule your appointment if you are feeling unwell. Clients must disclose any known allergies, sensitivities, or previous reactions to beauty products or chemicals at least 24 hours before their appointment.
Payments
We accept cash and online bank transfers. Full payment is required at the completion of your service.
Consultations
We recommend a consultation prior to booking if you are unsure which service is best suited to your hair or desired result. Your appointment will also begin with a personalized consultation to ensure we understand your needs and expectations.