Frequently Asked Questions

Due to the intimate nature of our space we kindly ask that only those requesting services be present during appointments.

We are unable to accommodate other guests or unsupervised children during these times.

We kindly recommend arriving a few minutes before your appointment to allow time for parking and entering the salon.

To ensure a calm and seamless experience for everyone, we ask that you avoid arriving significantly earlier than your scheduled time, as we may be preparing for your appointment or attending to another guest.

A 15-minute grace period is extended for late arrivals. Appointments exceeding this grace period may be subject to an additional fee calculated per minute and, where necessary, may need to be cancelled or rescheduled.

Parking is limited and therefore we recommend allowing extra time for parking to ensure a smooth arrival.

We begin each appointment with a thoughtful consultation, taking the time to understand your hair, your preferences, and how you want to feel when you leave. This allows us to create a service that is considered specifically for you and your lifestyle.

Throughout your appointment, you'll receive attentive, personalized care, along with carefully selected product recommendations and aftercare guidance to help maintain the beauty, health, and longevity of your hair between visits.

From your first consultation to the care you continue at home, every detail is thoughtfully considered. Our aim is to create a calm, elevated experience where you feel understood, cared for, and confident in your hair.

Our services can be booked though our online booking portal where provided services, available dates and times will be available for your perusal and selection.

Not quite sure which service is right for you? We're here to make the process effortless.

We recommend booking a private virtual consultation prior to booking any services. This gives us the opportunity to get to know your hair, understand the look you're hoping to achieve, and thoughtfully recommend the style and extensions best suited to you.

In suite your experience begins with a personal consultation at the start of your appointment. This personal interaction allows for deeper understanding between you and your stylist.

And if you'd simply like a little guidance before booking, our team is always happy to assist. You're welcome to reach out by phone or email—we're here to help you find the service that feels right for you.

Same day appointments can be available based on our schedule however our booking website only allows for booking within a restricted time frame.

For such bookings we recommend you contact us directly by phone so we can schedule you as quickly as possible.

Yes, a non-refundable 50% deposit is required for all appointments and secures your space in our schedule and is applied toward your final service total which must be paid at the completion of service.

If you cancel or reschedule within one day prior to your appointment your deposit is transferable to a new booking within the next 7 days. Deposits are not transferable to other clients.

No show appointments and late cancellations or appointment reschedule requests forfeit their deposit and any possible transfers thereof.

Deposits must be made within 48 hours of booking your appointment to secure your space. If not submitted within this time frame the space will be made available for other interested clients.

This deposit can be paid in the salon directly or transferred to us using online platforms.

Deposit information will be sent to the provided means of contact provided when booking. Kindly ensure that all information provided is correct.

We understand that delays occur. For that reason a grace period of 15 minutes is allowed. Arrivals more than 15 minutes will incur a $20 late fee.

Depending on our schedule and the nature of your service your appointment may need to be rescheduled. In such cases it will be treated as a same day cancellation and your deposit will be forfeited.

Appointments may be cancelled or rescheduled by contacting our team directly.

For reschedules we strongly recommend this to ensure the proper transferral of your deposit fees if need be. Kindly note that reschedules made within 24 hours of your appointment will not allow for a transfer of deposit to any new bookings made.

Same day cancellations and missed appointments will result in the forfeiture of your deposit and possible transfers thereof.

Missed appointments without prior notice (no-show) results in forfeiture of your deposit.

Clients who miss their appointment may be required to repay the balance of their missed appointment in order to secure their next appointment. This means paying the balance of your missed appointment plus your new deposit before your experience can be secured.

If the salon needs to amend or reschedule your appointment for any reason, your deposit will be transferred to your next appointment.

If the salon needs to cancel your appointment, your deposit will be fully refunded within 1 hour of the cancellation.

ĀINA reserves the right to cancel or decline an appointment if we feel that our services are not the best fit for a particular client or their needs.

We kindly ask that you understand that, just as unexpected emergencies can arise for clients, stylists can also become unwell or experience unforeseen circumstances. In these situations, the salon may need to reschedule or cancel an appointment.

We truly appreciate your understanding, patience, and flexibility when these circumstances arise.

Our services are not inclusive of hair however extensions are available in the salon for purchase.

We do ask if clients request extensions for their services that they give us adequate notice so that extensions can be prepared prior to their arrival. This would give adequate time for coloring or any additional services if requested.

We accept cash and online bank transfers as payment.

Deposits are non-refundable unless the appointment is cancelled by the salon.

Deposits are transferable only if rescheduled 24 hours prior to your scheduled appointment. This applies if the rescheduled appointment is within 7 business days.

Appointments more than 15 minutes late that can no longer be accommodated also forfeit this deposit.

All services are non-refundable.

To ensure your satisfaction we conduct a thorough consultation at the start of your appointment and ensure you are satisfied before leaving.

We understand that circumstances can arise however we ask that you cancel if necessary no less than 24 hours before your scheduled appointment.

Same day cancellations and missed appointments result in a forfeiture of your deposit.

Hair extension or hair products/tools purchases are non-refundable.

If you are feeling unwell, we kindly ask that you reschedule your appointment.

The safety and wellbeing of our stylists and other clients remain our highest priority. Cancellation and rescheduling policy still applies.

We ask that clients inform us 24 hours before their appointment if they have any known allergies, sensitivities or prior reactions from specific beauty products or chemicals.

Though our salon only utilizes high grade salon products we cannot guarantee that a reaction will not occur and therefore your disclosure is important.